Request a Customized Canvas Workshop!

girl showing painted hands

Have a Unique Need?

Most Canvas users do! That being said, some folks intend to use Canvas in ways that require special information and instruction, more than what we offer in our scheduled Canvas workshops. If you think you, your department, or your program fall into this “extra special” category, we recommend requesting a customized Canvas workshop.

How to Request a Customized Canvas Workshop

You can request a customized Canvas workshop by completing the customized Canvas workshop form.

Reasons for Requesting a Customized Canvas Workshop

These are just some of the reasons why you would consider requesting a customized Canvas workshop:

  • Your department or program needs help setting up Canvas sites for special purposes or projects.
  • Your department or program employs special forms of examination or assessment and needs to know if Canvas can support such activities.
  • You teach, TA, or support a course that has complex and/or specialized enrollment practices that affect the course’s structure and types of assessment used (Cohort A submits Assignment A, Cohort B submits Assignment B, . . . etc.).
  • You are using a flipped/hybrid-learning model or are teaching an online course and want to know how Canvas can support this kind of learning environment.
  • You belong to a team that supports faculty and students and need to learn more about Canvas’s administrative functions.

Questions

Please email Courseware Support (canvas@pobox.upenn.edu) if you have any questions about customized Canvas workshops.

Canvas Production Release: January 30, 2016

Canvas operates on a three-week release cycle through which features are added or updated. Courseware Support posts highlights from Canvas’s production release notes, a link to these notes, and other relevant content to the Canvas at Penn blog a few days before the production release, which usually occurs on Saturdays. Please contact Courseware Support at canvas@pobox.upenn.edu if you have any questions about an upcoming production release.

1/30/16 Production Release Highlights:

  • Discussion and Announcement Reply URLs: When a user receives a notification for a reply to a discussion or announcement thread, the URL in the email links directly to the post rather than the top of the thread.
  • Concluded Courses and Download All Submissions Button: Instructors can download submissions from concluded courses if they have the “View All Grades” permission.
  • Re-muted Assignments and Submission Comments: If an instructor mutes an assignment, unmutes the assignment, and then mutes the assignment again, all comments are hidden from the submission.
  • Link Validator & Overwritten Links: The Link Validator does not report overwritten (edited) links as deleted links.

For a complete production release update, please see:

Canvas Production Release Notes: January 30, 2016

2016-01-30 New Feature Screencast from Canvas LMS on Vimeo.

Please click here to view the transcript for this video.

Outage: Data Warehouse Upgrade Affecting Course Request Form 1/22/16-1/24/16

Stop sign

A Data Warehouse upgrade starting on Friday, January 22nd at 4pm and ending on Sunday, January 24th will stop Student Registration System updates (SRS) from appearing in the Course Request Form. As a result, data in the Course Request Form will not be up-to-date until the upgrade is finished. If you notice this weekend that data in your Course Request Form display does not reflect recent changes, please note that updates will occur after the upgrade.

We apologize for any inconvenience this outage may cause. Please email Courseware Support (canvas@pobox.upenn.edu) if you have any questions or need assistance.

Fixed! No More Folder-Name Bug in Canvas!

Good News!

Woman holding a laptop with a screen that shows the word "FIXED!"

You might recall a blog post from January 5th about about a pesky bug affecting folder names with spaces in them. Well, we’re happy to report that this bug is fixed! Moving forward, Canvas will use folder-name validation to prevent this bug from happening.

What Happened?

Files were not loading if they were located in folders with spaces at the end of their name. Folder-name validation has now been added to Canvas to ensure folders are not saved with an extra space at the end so that these files can display properly. In our testing, we have also seen improved loading of files in courses in which this issue was occurring, but Canvas engineers have indicated that some folder names may need to be edited manually to remove spaces to resolve the issue.

Questions?

Please email Courseware Support at canvas@pobox.upenn.edu.

New Semester Checklist: Spring 2016

Here are a few tips to help you get started with Canvas for the Spring 2016 term.

1. Create a Course Site. If you haven’t requested your site yet, now is the time. It’s easy! Use the Canvas Site Request Form.

2. Get Help.  Register to drop in to Canvas Office Hours at the Weigle Information Commons to meet with experts who want to help you. Request !

Want a workshop for a small group, team, or department? Request on through this form.

3. Publish Your Site. Students are added to Canvas course sites automatically, but they can’t access course content until the site is published. Just click the Publish button when you are ready!pblsh_cnvs_st

Questions? Email us at canvas@pobox.upenn.edu, or contact your local support provider.

Here’s to a great semester!

Canvas Production Release: January 9, 2016

Canvas operates on a three-week release cycle through which features are added or updated. Courseware Support posts highlights from Canvas’s production release notes, a link to these notes, and other relevant content to the Canvas at Penn blog a few days before the production release, which usually occurs on Saturdays. Please contact Courseware Support at canvas@pobox.upenn.edu if you have any questions about an upcoming production release.

1/9/16 Production Release Highlights:

  • Hide Assignment Group Totals with Final Grade: When an instructor chooses to hide the final grade from students in Course Settings, assignment group totals are also hidden from students.
  • Percent Symbol in Percentage-based Assignments: When an instructor displays an assignment grade as a percentage, the percent sign appears in the Gradebook column. The percent sign is already included in the Student Grades page.
  • Inactive Enrollment Type: Admins and instructors can specify users as an inactive enrollment. Inactive enrollments allow admins and instructors to view prior activity in a course but does not allow the student to access course content or participate in the course. However, their grades still display and can be edited in the Gradebook. Students cannot view inactive users.
  • Edit Enrollment Type: Admins and instructors can edit the enrollment type for a user in the course through the People page. Unlike section edits, role edits do not require the user to accept a new course invitation. This feature allows instructors to make modifications to course enrollment types without having to delete the existing enrollment.
  • Link Validator: The Link Validator find links to deleted and unpublished content. Instructors can choose to hide unpublished links. Additionally, the Link Validator provides a warning when links direct to different courses.
  • Bounced Channels: If a user’s communication channel bounces once, Canvas displays a warning icon in User Settings. Bounces can occur from invalid addresses (caused by address typos, changed addresses, etc.) or blocked servers and does not allow the channel to attempt to generate or send a notification. Previously the channel had to bounce several times before the warning would appear.
  • Custom Role Names: When admins create custom user roles, users receive course notifications with the name of the custom role. For instance, if a custom role called Student TA is created based on the TA role, the user invitation will show that the user has been invited to participate in the course as a Student TA.
  • Grading Schemes: Instructors can edit the default grading scheme when editing an assignment. Canvas also retains edits made to a grading scheme in the Course Settings page. 
  • Muted Assignments and Assignment Group Totals: Muting an assignment does not factor the score into an assignment group.
  • Course End Date Setting and Concluded Enrollments: Instructors can view quiz results in concluded courses.
  • Maximum File Size: Media files larger than 500 MB display an error message.

In Upcoming Releases

  • New Canvas User Interface (UI): On July 9, 2016, the New Canvas Interface will no longer be a Feature Option in Canvas and will be enabled for all Canvas users as a standard feature. Enabling the New UI affects the user interface for the entire Canvas account. We are working on a timeline for the rollout of this change at Penn, which will likely be ahead of this date and scheduled to minimize disruption to our users.  We will share more information on our timeline as it develops.

For a complete production release update, please see:

Canvas Production Release Notes: January 9, 2016

2016-01-09 New Feature Screencast from Canvas LMS on Vimeo.

Please click here to view the transcript for this video.

“Help! Files Missing!”

Arm reaching up from a pile pf papers holding a white flag with the word "Help" on it.

If you think files are missing in your Canvas site, then a known Canvas bug might have affected you site’s folders, the ones used in the “Files” area of Canvas. Here’s the issue:

Folder names that have spaces at the end of them inconsistently display files.

“How Do Make the Files Display?”

There’s only one solution to this issue:

Re-name the folders and make sure there aren’t spaces at the end of the names.

“But How Do I Know This Bug Is Causing The Issue?”

If you don’t see a file and aren’t sure the issue is spaces in the folder name

 

Canvas Files area with an example of a folder name with spaces and an arrow pointing to the part of the screen where a file should display.

Folder with spaces in name. There’s a file in this folder, but the spaces in the folder name make it not display.

 

Try adding a file to a module in your Canvas site.

 

Module add item window showing the file that's missing in the Files area of the site.

Proof that the folder-name-space bug is causing the file-display issue.

 

If the test is inconclusive, please contact Courseware Support (canvas@pobox.upenn.edu) for assistance.

“Will This Bug Be Fixed?”

Canvas’s engineers are working on a solution to this issue. When this bug is fixed, it will be announced on the Canvas at Penn site. In the meantime, please use the information above if you’re experiencing this issue. If you have any questions, please email Courseware Support (canvas@pobox.upenn.edu)