RESOLVED: Intermittent Document-Preview Issues in Canvas

Our vendor reports that the issue affecting document previews in Canvas has been resolved.

Earlier today, some users had reported encountering problems with document-previewing in Canvas. For these users, the following message appeared when they attempted to preview documents: “Service is currently unavailable. Try again later.” Courseware Support only received reports from users who encountered this issue in SpeedGrader, but it could have also affected file previews in other areas of Canvas as well.

If you are still seeing this message when attempting to preview a document in Canvas, please try logging out of Canvas, clearing your browser’s cache, closing your browser, opening your browser again, logging back into Canvas at canvas.upenn.edu, and previewing the document again. Here are instructions for how to clear your cache:

If the issue persists after following these steps, please email canvas@pobox.upenn.edu for assistance.

We apologize for any inconvenience this issue may have caused. Thank you for waiting for a resolution to this issue.