Canvas App Issue on iOS Mobile Devices

Some iOS mobile-device users have encountered issues with the Canvas by Instructure app since the update to version 3.17.1 on Wednesday, February 1st. Users who updated to version 3.17.1 between the morning and evening of February 1st might be affected by an issue that causes the app to crash intermittently.

A fix was deployed the evening of February 1st, so any users who have updated to version 3.17.1 since the evening of February 1st should not be affected. If a user updated the app while the issue was active, however, it is possible that the app will still crash intermittently.

If you have recently experienced the mobile app crashing on your iOS device, it is possible that this issue has affected you. To fix this issue, you can uninstall and then reinstall the app.

If the issue persists after you reinstall the app, please email canvas@pobox.upenn.edu for further assistance.

We apologize for any inconvenience this issue has caused. Please email canvas@pobox.upenn.edu if you need assistance with this issue.