RESOLVED: Canvas Access Restored (AWS Outage)

Instructure, the makers of Canvas, have confirmed that the Canvas service disruption resulting from today’s Amazon Web Services (AWS) outage has been resolved. Amazon reports that uploads to their service should be working again, and Instructure has confirmed that there does not seem to be any lingering issues that affect Canvas functionality.

It is recommended that you perform the following actions before attempting to access Canvas again:

  1. Clear your browser’s cache (instructions for PC and Mac).
  2. Log out of Canvas and close your browser.
  3. Open a new browser window and log back into Canvas at canvas.upenn.edu with your PennKey username and password.

By performing these steps, you will have removed from your browser any data that might have been stored during the outage that would give the appearance of the outage persisting.

We apologize for any inconvenience this issue caused. If you have any questions, or if the issue still seems to affect you despite performing the recommended actions, please email canvas@pobox.upenn.edu. Thank you.