RESOLVED: Power Outage Affecting Courseware Sites (Course Request Form, Ticketing System, etc.)

Power has been restored to the Van Pelt-Dietrich Library Center, so the several library webpages that were inaccessible (Course Request Form, Canvas Guides, the ticketing system for canvas@pobox.upenn.edu, etc.) are back online.

It is recommended that you perform the following actions before attempting to access sites that the outage affected:

  1. Clear your browser’s cache (instructions for PC and Mac).
  2. Close your browser.
  3. Open a new browser window and attempt to access the site that the outage affected (for example: the Course Request Form).

By performing these steps, you will have removed from your browser any data that might have been stored during the outage that would give the appearance of the outage persisting.

We apologize for any inconvenience this issue caused. If you have any questions, or if the issue still seems to affect you despite performing the recommended actions, please email canvas@pobox.upenn.edu, and we will be happy to help. Thank you.