Archived: “Announcements & Alerts” (on “System Status” Page)

The following is a record of archived entries from “Announcements & Alerts” on “System Status” page. These entries are not current announcements or alerts. To see current announcements or alerts, please consult “Announcements & Alerts” on the  “System Status” page.


THURSDAY, SEPTEMBER 7TH, 10:36AM EST: Turnitin Global Service Degradation–RESOLVED

Turnitin reports that Turnitin Global is experiencing service degradation. Turnitin’s engineers are currently working on a solution for this issue.

We apologize for any inconvenience this issue may cause. Updates on this issue will be posted the Canvas at Penn site and Twitter. If you have any questions or need assistance, please email canvas@pobox.upenn.edu.


Canvas Job Delays Affecting Processes: Wednesday, August 23, 2:28 EST–RESOLVED

Starting at about 12pm this afternoon, Canvas’s job server began experiencing some delays. Our vendor is posting status updates at: http://status.instructure.com/

Affected processes include:

  • Student Enrollments
  • Course Copy/Content Import
  • Blueprint Syncing
  • Gradebook and Assignment Downloads
  • Notifications

All queued processes will complete,  but these processes may take an hour or more to finish.

We apologize for any inconvenience this issue may cause. Updates will be posted to Canvas at Penn as our vendor shares them.


Panopto Maintenance: Saturday, August 12th, 8-11pm EST–RESOLVED

Panopto will be unavailable on Saturday, August 12th from 8-11pm EST due to scheduled maintenance by the vendor. During this time, media content in Panopto and the “Class Recordings” area of Canvas sites will be unavailable.

Canvas and all other integrated tools will be available and unaffected by this maintenance.

We apologize for any inconvenience this outage may cause. Please direct any questions to canvas@pobox.upenn.edu.


August 5, 2017: Turnitin and iThenticate will be unavailable on Saturday August 5th from 10am-4pm EST due to vendor maintenance.–RESOLVED

The following actions are recommended to prepare for this maintenance outage:

  • Instructors are encouraged to set assignment due dates that avoid scheduled maintenance windows for Turnitin services.
  • Students are encouraged to submit assignments in advance of affected due dates.

Canvas and all other integrated tools will be available and unaffected by this maintenance.

We apologize for any inconvenience this outage may cause. Please direct any questions to canvas@pobox.upenn.edu.


June 21, 2017: Power Outage Affecting Course Request Form, Ticketing System, & Other Penn Libraries Webpages–RESOLVED

10:44am: RESOLVED. Power has been restored to the Van Pelt-Dietrich Library Center, so the several library webpages that were inaccessible (Course Request Form, Canvas Guides, the ticketing system for canvas@pobox.upenn.edu, etc.) are back online.

It is recommended that you perform the following actions before attempting to access sites that the outage affected:

  1. Clear your browser’s cache (instructions for PC and Mac).
  2. Close your browser.
  3. Open a new browser window and attempt to access the site that the outage affected (for example: the Course Request Form).

By performing these steps, you will have removed from your browser any data that might have been stored during the outage that would give the appearance of the outage persisting.

We apologize for any inconvenience this issue caused. If you have any questions, or if the issue still seems to affect you despite performing the recommended actions, please email canvas@pobox.upenn.edu, and we will be happy to help. Thank you.

9:41am: Due to a power outage at the Van Pelt-Dietrich Library Center, several library webpages are inaccessible, including our Canvas guides,  the Course Request Form, and Footprints, the ticketing system we use for canvas@pobox.upenn.edu.

Canvas is accessible and unaffected by this issue.

We have been told this outage may last for several hours and will share any updates as we receive them through the Canvas at Penn website and Twitter.

We apologize for any inconvenience this issue may cause and will be happy to assist with emails sent to canvas@pobox.upenn.edu once the outage ends.


May 16, 2017: Turnitin Service Degradation–RESOLVED

10:19am: RESOLVED. Turnitin and Turnitin UK experienced a service degradation between 8:46am-9:36am EST. This issue has been resolved. If you are experiencing any issues with Turnitin, please email canvas@pobox.upenn.edu for assistance. Thank you.


April 24, 2017: Import & Export Delays–RESOLVED

3:28pm: RESOLVED. Our vendor reports that the slowness affecting exports and imports in Canvas has been resolved.

If you continue to see any problems with exports or imports in Canvas, please email canvas@pobox.upenn.edu for assistance.

Thank you for waiting while our vendor worked on this issue. We apologize for any inconvenience it may have caused.

1:48pm: Our vendor’s Engineering and Operations team have implemented a fix to the way jobs process. This fix has been running and has improved the wait time considerably. This is a temporary fix that will help them improve Jobs long term. Our vendor will continue to monitor and provide updates as they become available.

We apologize for any inconvenience this issue may cause. Please email canvas@pobox.upenn.edu if you have any questions.

12:04pm: Our vendor’s engineers have identified the cause of the issue and are working on a resolution. New updates will be posted to this page as they are received from our vendor.

We apologize for any inconvenience this issue may cause. Please email canvas@pobox.upenn.edu if you have any questions.

10:30am: Jobs related to Canvas imports and exports are backed up, for some users, at this time. Instructure is investigating the cause and will provide updates every 30 minutes. Please check this page for updates.

We apologize for any inconvenience this issue may cause. Please email canvas@pobox.upenn.edu if you have any questions.