Archived: “Announcements & Alerts” (on “System Status” Page)

The following is a record of archived entries from “Announcements & Alerts” on “System Status” page. These entries are not current announcements or alerts. To see current announcements or alerts, please consult “Announcements & Alerts” on the  “System Status” page.


June 21, 2017: Power Outage Affecting Course Request Form, Ticketing System, & Other Penn Libraries Webpages–RESOLVED

10:44am: RESOLVED. Power has been restored to the Van Pelt-Dietrich Library Center, so the several library webpages that were inaccessible (Course Request Form, Canvas Guides, the ticketing system for canvas@pobox.upenn.edu, etc.) are back online.

It is recommended that you perform the following actions before attempting to access sites that the outage affected:

  1. Clear your browser’s cache (instructions for PC and Mac).
  2. Close your browser.
  3. Open a new browser window and attempt to access the site that the outage affected (for example: the Course Request Form).

By performing these steps, you will have removed from your browser any data that might have been stored during the outage that would give the appearance of the outage persisting.

We apologize for any inconvenience this issue caused. If you have any questions, or if the issue still seems to affect you despite performing the recommended actions, please email canvas@pobox.upenn.edu, and we will be happy to help. Thank you.

9:41am: Due to a power outage at the Van Pelt-Dietrich Library Center, several library webpages are inaccessible, including our Canvas guides,  the Course Request Form, and Footprints, the ticketing system we use for canvas@pobox.upenn.edu.

Canvas is accessible and unaffected by this issue.

We have been told this outage may last for several hours and will share any updates as we receive them through the Canvas at Penn website and Twitter.

We apologize for any inconvenience this issue may cause and will be happy to assist with emails sent to canvas@pobox.upenn.edu once the outage ends.


May 16, 2017: Turnitin Service Degradation–RESOLVED

10:19am: RESOLVED. Turnitin and Turnitin UK experienced a service degradation between 8:46am-9:36am EST. This issue has been resolved. If you are experiencing any issues with Turnitin, please email canvas@pobox.upenn.edu for assistance. Thank you.


April 24, 2017: Import & Export Delays–RESOLVED

3:28pm: RESOLVED. Our vendor reports that the slowness affecting exports and imports in Canvas has been resolved.

If you continue to see any problems with exports or imports in Canvas, please email canvas@pobox.upenn.edu for assistance.

Thank you for waiting while our vendor worked on this issue. We apologize for any inconvenience it may have caused.

1:48pm: Our vendor’s Engineering and Operations team have implemented a fix to the way jobs process. This fix has been running and has improved the wait time considerably. This is a temporary fix that will help them improve Jobs long term. Our vendor will continue to monitor and provide updates as they become available.

We apologize for any inconvenience this issue may cause. Please email canvas@pobox.upenn.edu if you have any questions.

12:04pm: Our vendor’s engineers have identified the cause of the issue and are working on a resolution. New updates will be posted to this page as they are received from our vendor.

We apologize for any inconvenience this issue may cause. Please email canvas@pobox.upenn.edu if you have any questions.

10:30am: Jobs related to Canvas imports and exports are backed up, for some users, at this time. Instructure is investigating the cause and will provide updates every 30 minutes. Please check this page for updates.

We apologize for any inconvenience this issue may cause. Please email canvas@pobox.upenn.edu if you have any questions.