Get Help

What’s your role in Canvas?

Faculty or TA

1.  Search the online documentation for faculty and staff.

Use for: locating instructions on anything in Canvas.

2.  Review Penn Libraries Canvas Help for Faculty and Staff.

Use for: Quick information on the UPenn Canvas environment (e.g, how enrollments in Canvas sites work).

3.  Contact your local courseware support staff.

Use for: Finding someone in your school or program who can help you with Canvas.

4.  Submit an online help request to canvas@pobox.upenn.edu

Use for: Requesting Canvas help over email. This is the quickest way to receive help with Canvas at the University of Pennsylvania.

5.  Sign up for in-person customized help from the Courseware Support team in the Penn Libraries.

Use for: Signing up or in-person help with Canvas at a workshop, during drop-in Office Hours, or in a scheduled Canvas Help appointment.

Students

1.  Search the online documentation for students.

Use for: locating instructions on anything in Canvas.

2.  Review Penn Libraries Canvas Help for Students.

Use for: Quick information on the UPenn Canvas environment (e.g, how to find Canvas sites for your courses).

3. Submit an online help request to canvas@pobox.upenn.edu

Use for: Requesting Canvas help over email. This is the quickest way to receive help with Canvas at the University of Pennsylvania.

Staff

1. Learn about Canvas use for non-course sites.

Use for: Finding out if your project or group is eligible for a Canvas site.

2.  Review the most recent Canvas Release Notes.

Use for: Seeing the latest updates and improvements to Canvas from the most recent production-release cycle.

3.  Sign up for in-person customized help from the Courseware Support team in the Penn Libraries.

Use for: Signing up or in-person help with Canvas at a workshop, during drop-in Office Hours, or in a scheduled Canvas Help appointment.

4. Submit an online help request to canvas@pobox.upenn.edu

Use for: Requesting Canvas help over email. This is the quickest way to receive help with Canvas at the University of Pennsylvania.