Turnitin Student Submission Guide

Turnitin’s End User License Agreement (EULA)

A class you are taking may utilize Turnitin plagiarism detection software. This software requires you to agree to Turnitin’s End User License Agreement (EULA) before you are permitted to use the software. The EULA takes the form of a pop-up window – you must click on the “agree” button to proceed. Below, we’ve noted a few of the key points in the EULA, but we strongly urge you to read the entire EULA carefully before proceeding, as the summary points below are the Libraries’ interpretation of parts of the EULA and are not meant to be a substitute for a thorough reading of the EULA itself. Therefore, the Libraries cannot be held responsible for any varying interpretations of the EULA, either on our part or yours. It is important to note that many of the points articulated in the EULA are common to such agreements. Some of the key points are:

  • This is an agreement between iParadigms (the maker of Turnitin) and you (not your instructor or the University of Pennsylvania).
  • Section 3: Turnitin may change the nature of its services and site without prior notice to you.
  • Section 6: Once you submit a paper to Turnitin, iParadigms reserves the right to use it for providing services and improving the software’s services. This right is permanent and irrevocable. iParadigms reserves the right to use any communications (not paper submissions) you email, transmit or post through the site for its business purposes. iParadigms may not use ideas set forth in submitted papers for its own purposes. However, it may use any ideas set forth in any communications for its own purposes. These rights are permanent and irrevocable.
  • Section 8: iParadigms may terminate your access to Turnitin at its discretion and will attempt to notify you if this occurs.
  • Section 12: Please read the entirety of the privacy policy at the link posted.
    Section 15: if you are dissatisfied with the site, your sole remedy is to stop using it.
  • Section 16: Indemnification – you may not hold iParadigms responsible for any “claims, losses, damages, deficiencies, liabilities, costs or expenses” that may arise from using Turnitin
  • Section 18, part j: iParadigms is not responsible for any third party product or information accessed via links on the Turnitin site.

Please direct any questions or concerns regarding this agreement or Turnitin to your course instructor.

Submit a Paper in Your Web Browser

Important: It is recommend that students only submit PDFs for Turnitin assignments in Canvas (instructions for converting other file-types to PDF: PC and Mac). Also, these PDFs should have short names with only alphanumeric characters (e.g., studentname1.pdf). These recommendations should prevent an intermittent issue that has been known to affect non-PDF file-types (e.g., docx) and files with long names and/or names that include non-alphanumeric characters (e.g., studenttermpaper_introductiontophilosophy##.pdf) that prevents Crocodoc (the document previewer used in SpeedGrader, which is used for grading) from displaying files (the message “Crocodoc is still processing this document” appears instead of the file preview).

  1.  Go to Assignments and select the assignment name that you want to submit.
  2. You may need to press the button to Load [Assignment Name] in a new window. This will open a new browser tab with the Assignment Dashboard of Turnitin LTI.
    • NOTE: If you didn’t previously accept the “Turnitin User Agreement,” you’ll see it here. Press the I agree—continue button.
    • Click the assignment name or circular “i” icon to read the instructions.
  3. Click the Upload button (tray icon with up arrow), which will pop up a Submit File window.
    • FIRST, type in the title of your paper in the “Submission title” area.
    • NEXT, select your paper by dragging and dropping your file within the dotted lines, or click Select a file to upload. If appropriate, you may also copy & paste your submission, or select a file on Google Drive or Dropbox.
  4. After your upload completes, you’ll see a preview of your paper. Click the blue Accept submission-save button at the bottom to complete your submission.
    • NOTE: The Accept submission-save button may be hidden or hard to see if you are on a device with a small screen.tii3If the Accept submission-save button isn’t visible, click the “hamburger” icon to collapse the course navigation menu.Try maximizing your browser window, or dragging down the scrollbars to find it. Alternately, clicking the “hamburger icon” will collapse the course navigation menu and better display the Submit File window.Accept submission - save buttonWith the course navigation menu collapsed, the Accept submission-save button is visible.
  5. Once complete, you will see your paper listed with a Date uploaded notation and you can close the browser window. If you don’t see it, refresh your browser page. If you still see the message “You have no active papers in this assignment,” step 4 was likely not completed successfully; in that case, return to step 1.
    • NOTE: If you need to resubmit your paper, use the same steps shown above. The only difference is that you will be asked to confirm that you are resubmitting your paper.

Here is a “screencast” movie illustrating this process: http://screencast.com/t/XWmJWmm7Kfqp

Submit a Paper on Your Mobile Device

Please note: You cannot submit a Turnitin assignment from the Canvas mobile app. To submit a Turnitin assignment on a mobile, use an iPad or Android tablet. Smartphone screens are too small to adequately display the submission window.

Mobile browsers are not supported by Canvas, so the recommended method for submitting a Turnitin assignment on Canvas is through a desktop or laptop web browser.

Important: It is recommend that students only submit PDFs for Turnitin assignments in Canvas (instructions for converting other file-types to PDF: PC and Mac). Also, these PDFs should have short names with only alphanumeric characters (e.g., studentname1.pdf). These recommendations should prevent an intermittent issue that has been known to affect non-PDF file-types (e.g., docx) and files with long names and/or names that include non-alphanumeric characters (e.g., studenttermpaper_introductiontophilosophy##.pdf) that prevents Crocodoc (the document previewer used in SpeedGrader, which is used for grading) from displaying files (the message “Crocodoc is still processing this document” appears instead of the file preview).

  1. Log into Canvas using the mobile browser (at canvas.upenn.edu) on your iPad or Android tablet.
  2. Go to Assignments and select the assignment name that you want to submit.
  3. You may need to press the button to Load [Assignment Name] in a new window. This will open a new browser tab with the Assignment Dashboard of Turnitin LTI.
    • NOTE: If you didn’t previously accept the “Turnitin User Agreement”, you’ll see it here. Press the I agree—continue button.
    • Click the assignment name or circular “i” icon to read the instructions.
  4. Click the Upload button (tray icon with up arrow), which will pop up a Submit File window.
    • FIRST, type in the title of your paper in the “Submission title” area.
    • NEXT, select your paper by dragging and dropping your file within the dotted lines, or click Select a file to upload. If appropriate, you may also copy & paste your submission, or select a file on Google Drive or Dropbox.
  5. After your upload completes, you’ll see a preview of your paper. Click the blue Accept submission-save button at the bottom to complete your submission.
    • NOTE: The Accept submission-save button may be hidden or hard to see if you are on a device with a small screen. Clicking the “hamburger icon” will collapse the course navigation menu and better display the Submit File
  6. Once complete, you will see your paper listed with a Date uploaded notation and you can close the browser window. If you don’t see it, refresh your browser page. If you still see the message “You have no active papers in this assignment,” step 4 was likely not completed successfully; in that case, return to step 1.
    • NOTE: If you need to resubmit your paper, use the same steps shown above. The only difference is that you will be asked to confirm that you are resubmitting your paper.

Turnitin Troubleshooting Guide

This troubleshooting guide addresses the most common problems you might encounter while submitting your assignment, accessing or submitting peer reviews, or reading the feedback on your assignments.

NOTE: Please make sure that you are using a supported web browser.

If you see a “Login to Turnitin” screen or a “There was an error processing your request” message when first going to submit your assignment:
NOTE: You do not need to log into Turnitin. You should log in only to Canvas using your PennKey and password.

  • First, try closing the browser window, then go to the Home page of the course Canvas site. Next, click Assignments, select the appropriate assignment, and try again.
  • If that doesn’t work, try closing all open web browser windows, then open a new browser window and return to Canvas.
  • It can help to switch to a different web browser – for example, try Firefox if you normally use Chrome, or vice versa.
  • If you prefer to get your preferred web browser working, try clearing your cache:
  • If you continue to see the login screen, clear cookies from turnitin.com websites:

Certain cookie-blocking settings can cause that error message to appear. Try allowing cookies by making these changes:

    • Chrome >Privacy > Content Settings: change from “Block third-party cookies and site data” to “Allow local data to be set (recommended).”
    • Firefox > Preferences > Privacy: use default “Remember history” settings, or if you use custom settings for history set Accept third-party cookies to “Always.”
    • Safari 8/9 > Preferences > Privacy: change Cookies and website data from “Allow from websites I visit” to “Always allow.”

If your settings are at their defaults, but you also use ad-blocking software, try to create exceptions that allow cookies for *.upenn.edu and *.turnitin.com in that software. These same changes will also help with the Class Recordings tab of the course Canvas site (*.panopto.com).